bet993 Privacy Policy

1.1 bet993 is committed to protecting the privacy and personal data of all players who use the Platform. This Policy sets out the categories of personal data bet993 collects, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to you in relation to your personal data.

1.2 This Policy applies to all registered bet993 players, visitors to bet993.app, and any person whose data is processed by bet993 in connection with the Platform's services. It should be read alongside the bet993 Terms & Conditions.

1.3 As a platform serving players in Pakistan, bet993 processes personal data in accordance with applicable data protection principles, including collection limitation, purpose specification, data accuracy, retention limitation, and security safeguards.

2.1 bet993 collects personal data in the following categories:

• Registration Data: Full name, date of birth, gender, Pakistani CNIC number or passport number, residential address, mobile number, and email address provided at the point of account creation.
• Identity Verification Data: Copies of government-issued identity documents (CNIC, passport), selfie photographs, and proof of address submitted for KYC purposes.
• Financial Data: Payment method details (JazzCash account numbers, Easypaisa wallet identifiers, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, and similar), transaction histories, deposit and withdrawal records, and account balance information.
• Behavioural & Transactional Data: Betting history, game session data, bonus usage, wagering patterns, login timestamps, session durations, and navigation behaviour on the Platform.
• Technical Data: IP address, browser type and version, operating system, device type and identifier, referring URL, and other standard web server log information.
• Communications Data: Records of correspondence with bet993 customer support, live chat transcripts, and any feedback or complaints submitted to bet993.

2.2 bet993 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data, except where required by law or to fulfil responsible gaming obligations.

3.1 bet993 uses personal data for the following purposes:

1. To create and manage your bet993 account, including authentication and security.
2. To process deposits, withdrawals, and betting transactions in PKR.
3. To verify your identity and age in compliance with bet993's KYC requirements and applicable regulatory standards.
4. To detect, investigate, and prevent fraud, money laundering, match-fixing, and other prohibited activities.
5. To fulfil responsible gaming obligations, including monitoring for problem gambling indicators and enforcing self-exclusion requests.
6. To communicate account-related information, including transaction confirmations, security alerts, and support responses.
7. To send promotional communications and bonus offers where you have consented to receive them. You may withdraw marketing consent at any time via your account settings.
8. To analyse Platform usage, improve user experience, and develop new features on bet993.
9. To comply with applicable legal and regulatory obligations.

4.1 bet993 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to provide the services you have contracted for when registering a bet993 account, including account management, betting, and payments.
• Legal Obligation: Processing necessary to comply with applicable laws, including KYC, anti-money laundering, and responsible gaming requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time.

5.1 bet993 does not sell your personal data to any third party. bet993 may share your personal data with the following categories of recipients in limited circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, solely for the purpose of processing your financial transactions.
• Game Providers: Third-party casino game and sports data providers who supply content integrated into the bet993 Platform. These providers receive only the minimum data necessary to deliver their services.
• KYC & Fraud Prevention Services: Identity verification and anti-fraud service providers engaged by bet993 to assist with regulatory compliance.
• Legal Authorities: Regulatory bodies, law enforcement agencies, and courts where bet993 is legally required to disclose personal data, or where disclosure is necessary to prevent or investigate illegal activity.
• Professional Advisers: Lawyers, accountants, and auditors engaged by bet993, subject to confidentiality obligations.

5.2 All third-party data processors engaged by bet993 are bound by contractual data protection obligations and are prohibited from using your data for any purpose beyond the specific service they provide to bet993.

6.1 bet993 uses cookies and similar tracking technologies to operate the Platform and improve your experience. The following cookie categories are used:

• Essential Cookies: Required for the bet993 Platform to function, including session management, authentication, and security. These cannot be disabled without disrupting Platform functionality.
• Performance & Analytics Cookies: Used to understand how players navigate and interact with bet993, enabling ongoing platform improvements. These are anonymised and aggregate in nature.
• Preference Cookies: Used to remember your language and display preferences on bet993.

6.2 You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of specific Platform features. bet993 does not use cookies to track your browsing activity on third-party websites.

7.1 bet993 retains personal data for as long as your account is active, and for a period thereafter as required by applicable legal and regulatory obligations. Specific retention periods include:

• Account and transaction records: retained for a minimum of five years from the date of account closure to comply with anti-money laundering and financial record-keeping requirements.
• KYC documentation: retained for a minimum of five years from the date of verification, or longer if required by applicable law.
• Customer support communications: retained for a minimum of two years from the date of the last interaction.

7.2 When personal data is no longer required for the purpose for which it was collected and retention is not legally required, bet993 will securely delete or anonymise it.

8.1 Subject to applicable law, you have the following rights in respect of your personal data held by bet993:

• Right of Access: You may request a copy of the personal data bet993 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where bet993 has no continuing legal basis for retaining it. Note that legal retention obligations may prevent full erasure.
• Right to Restriction: You may request that bet993 restrict processing of your personal data in certain circumstances.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2 To exercise any of the above rights, please contact bet993 support via live chat or at the email address in the footer. bet993 will respond to data rights requests within 30 days.

9.1 The bet993 Platform is strictly for individuals aged 18 years and above. bet993 does not knowingly collect personal data from persons under the age of 18. If bet993 becomes aware that personal data has been collected from a minor, the data will be deleted immediately and the relevant account closed.

9.2 If you believe a minor has registered on bet993, please contact support immediately at the email address displayed in the footer.

10.1 bet993 implements technical and organisational security measures appropriate to the risk level associated with the personal data it processes. These measures include TLS/SSL encryption in transit, encrypted storage for sensitive data at rest, role-based access controls, regular security assessments, and multi-factor authentication for administrative access to data systems.

10.2 In the event of a personal data breach that poses a risk to your rights and freedoms, bet993 will notify affected players promptly and take immediate remedial action.

10.3 While bet993 takes all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own bet993 login credentials.

11.1 The bet993 Platform may contain references to third-party service providers (such as payment processors) whose own privacy policies apply to any data you submit directly to them. bet993 is not responsible for the privacy practices of third-party websites or services. You should review the privacy policies of any third-party service independently.

12.1 bet993 may update this Privacy Policy from time to time to reflect changes in its data practices, applicable law, or Platform features. Material changes will be communicated to registered players via the email address or mobile number on file, or via a prominent notice on the Platform, prior to the changes taking effect.

12.2 The "Last updated" date at the top of this Policy will be revised whenever changes are made. Continued use of bet993 following publication of an updated Policy constitutes acceptance of the revised terms.

13.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet993, please contact the bet993 Data Privacy team via live chat from any page on the Platform, or by email at the address displayed in the website footer. bet993 aims to acknowledge all privacy-related queries within two business days and to resolve them within 30 calendar days.

This Privacy Policy was last reviewed and updated in June 2026. It replaces all prior versions of the bet993 Privacy Policy. Please contact bet993 if you have any questions before using the Platform.